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Nakto City Stroller Electric Bike 350W 36V

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Nakto City Stroller Electric Bike 350W 36V

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Any Questions?

Speak with one of our experts today!

Call Us
Chat Now

Weight: 53 lbs.

Outside Dimensions: 68" x 22.8" x 43" (overall size)

Shipping and Refunds/Returns

Shipping and Returns/Refunds 

 

NOTICE:Our safes come with free curbside shipping. Your safe is dropped right on the curb with no additional cost. Further services including installation or white glove delivery comes at an additional cost, found below:

White Glove Delivery: If you're looking for white glove delivery and installation please Click Here to fill out our quote form and we'll get back to within 48 hours with an accurate quote!

Cancellations & Refunds: Mammoth Safes prides itself on having one of the best return policies in the industry.Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders).

Call 1-762-216-4800 or email info@mammothsafes.com

FAQ

When will I know my order has shipped?

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accept your payment.

When will my order ship

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@mammothsafes.com.

No Shipping outside the lower 48 in USA.

If you have questions regarding anything below, please send an email to info@mammothsafes.com or call us at 1-762-216-4800

Cancellations & Refunds: At Mammoth Safes, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you have questions, please send an email to info@mammothsafes.com or call us at 1-762-216-4800

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 1-762-216-4800, the chat in the bottom right, or email info@mammothsafes.com any time. 

Cancellations of Custom Orders

Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order

These units, are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Refunds and Returns.

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. 

Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product. 

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. 

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelming demand on shipping, factory/warehouse and dock workers and so on). 

Order delays have proven to be unavoidable and outside of Mammoth Safe's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Please Read the Following

When you are making a purchase from Mammoth Safes, you are acknowledging the following of the Exchange Agreement:

  • I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to Mammoth Safes within 24 hours of the product being delivered.
  • I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange. 
  • I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
  • I understand that if my order has left the warehouse, that I am unable to receive a full refund. 
  • I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%. 
  • I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of Mammoth Safes.
  • I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimate time provided to me turned out to be incorrect due to factors outside the control of Mammoth Safes (such as manufacturing and logistical constraints of our partner companies).

 

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) do arrived damaged please send photos of the damage, box and SKU, along with a brief description of the damage to info@mammothsafes.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours. 

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.

Returns

The Mammoth Safe default is that customers will be responsible for all return shipping charges or re-consignment fees caused by customer error unless otherwise stated on the product page. 

Nearly all of our products have guaranteed warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details. 

Brand Restocking Fee
    Gardall:    25% 
    Hollon:    15%
    SoCal:    25%
    AMSEC:    No cancellations and returns on custom made orders.
    FireKing:    25% restocking fee

 

You have a 30 day return window to return your product, though this time window varies from brand to brand. Contact us for a more accurate return window.

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or a store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you use when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have a varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact info@mammothsafes.com

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!

Contact info@mammothsafes.com for any questions.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

Our Shipping Partners

Nakto Warranty

At NAKTO Electric Bike Store quality means everything. That’s why we stand behind all our products with Nation Wide Limited Warranty.

  • For all warranty claims please contact support@nakto.com
  • Warranty only applies to the original owner (non-transferable).
  • Original NAKTO parts and components covered by warranty can get one free replacement within 1-year limited warranty period and don’t need shipping cost, but components that are not covered by warranty will require shipping costs and fees for themselves.

Warranty Period

The warranty is registered automatically when the initial purchaser orders and then receive the product from our online shop and applies to the initial purchaser only. The NationWide Limited Warranty applies for a period of ONE YEAR upon the original date of purchase. Proof of your purchase date (e.g. order confirmation) is required for valid warranty coverage.

Original NAKTO parts and components are covered by a 1-year limited warranty. Warranty can be used for an exchange of a component only once within the warranty period and with no shipping costs. If the components get the SECOND replacement, you need to pay for the shipping cost and the components themselves.

Limited Warranty Covers

Subjected to the terms, conditions, and limitations herein, NAKTO electric bikes warrant to the original retail purchaser of the bike that the motorbatterycontrollerthrottlebrake, and PAS system of the bike will be free from detection in material and workmanship under normal use and service for one year from the date of delivery. The Limited Warranty exists for the above-mentioned defects that were already present at the time of delivery of the bike and cover the motor, battery, and controller. A rechargeable battery will experience a decrease in capacity over time as it is charged and discharged. The battery warranty does not include damage from power surges, use of an improper charger, improper maintenance, or such other misuse or normal wear.

Please kindly noted that NAKTO E-bikes are not designed for extreme use including contest and water wading. 

Limited Warranty Does Not Cover

Minor imperfections and/or deviations from design specifications that do not materially alter the functionality of the Product;

Cosmetic damage to the outer surface/finishing and external parts of the Product, including without limitation cracks, dents, or scratches on the Product’s exterior;

Deterioration of the Product due to normal wear and tear;

Any parts that naturally and are expected to suffer wear and tear, including without limitation, tires, brake pads, calipers, handlebar grips, crankset, chain, saddles, pedals, dropouts, and bearings;

Water damage and batteries that have been left to self-discharge for an extended period of time are not covered by the terms of the warranty.

Defect or damage arising from any of the following:

  • a) Improper assembly;
  • b) Improper follow-up maintenance;
  • c) Installation of components, parts, or accessories not originally intended for or compatible with the product as sold;
  • d) Damage or failure due to accident, falls, misuse, abuse, or neglect;
  • e) Alterations of the product or the specifications (e.g. paintwork, changes of the geometry/proportions, inadmissible add-on parts etc.); or
  • f) Repair or maintenance by unauthorized dealer or workshop
  • g) Exceeding the weight limits or speed limits
  • h) Attempting to alter the programming of the electrical system, including, but not limited to increasing the speed limiter beyond 32km/hr. 
  • i) Labor to repair or replace the covered component(s) unless otherwise specified in the warranty terms chart. This warranty is limited to parts replacement only.

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