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Eunorau META275 Step Over Commuter Electric Bike 48V 500W

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Eunorau META275 Step Over Commuter Electric Bike 48V 500W

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Any Questions?

Speak with one of our experts today!

Call Us
Chat Now

Weight: 68.3 lbs.

Outside Dimensions: 160 L x 30 W x 89 H cm (box dimensions)

Shipping and Refunds/Returns

Shipping and Returns/Refunds 

 

NOTICE:Our safes come with free curbside shipping. Your safe is dropped right on the curb with no additional cost. Further services including installation or white glove delivery comes at an additional cost, found below:

White Glove Delivery: If you're looking for white glove delivery and installation please Click Here to fill out our quote form and we'll get back to within 48 hours with an accurate quote!

Cancellations & Refunds: Mammoth Safes prides itself on having one of the best return policies in the industry.Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders).

Call 1-762-216-4800 or email info@mammothsafes.com

FAQ

When will I know my order has shipped?

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accept your payment.

When will my order ship

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@mammothsafes.com.

No Shipping outside the lower 48 in USA.

If you have questions regarding anything below, please send an email to info@mammothsafes.com or call us at 1-762-216-4800

Cancellations & Refunds: At Mammoth Safes, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you have questions, please send an email to info@mammothsafes.com or call us at 1-762-216-4800

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 1-762-216-4800, the chat in the bottom right, or email info@mammothsafes.com any time. 

Cancellations of Custom Orders

Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order

These units, are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Refunds and Returns.

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. 

Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product. 

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. 

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelming demand on shipping, factory/warehouse and dock workers and so on). 

Order delays have proven to be unavoidable and outside of Mammoth Safe's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Please Read the Following

When you are making a purchase from Mammoth Safes, you are acknowledging the following of the Exchange Agreement:

  • I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to Mammoth Safes within 24 hours of the product being delivered.
  • I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange. 
  • I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
  • I understand that if my order has left the warehouse, that I am unable to receive a full refund. 
  • I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%. 
  • I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of Mammoth Safes.
  • I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimate time provided to me turned out to be incorrect due to factors outside the control of Mammoth Safes (such as manufacturing and logistical constraints of our partner companies).

 

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) do arrived damaged please send photos of the damage, box and SKU, along with a brief description of the damage to info@mammothsafes.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours. 

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.

Returns

The Mammoth Safe default is that customers will be responsible for all return shipping charges or re-consignment fees caused by customer error unless otherwise stated on the product page. 

Nearly all of our products have guaranteed warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details. 

Brand Restocking Fee
    Gardall:    25% 
    Hollon:    15%
    SoCal:    25%
    AMSEC:    No cancellations and returns on custom made orders.
    FireKing:    25% restocking fee

 

You have a 30 day return window to return your product, though this time window varies from brand to brand. Contact us for a more accurate return window.

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or a store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you use when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have a varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact info@mammothsafes.com

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!

Contact info@mammothsafes.com for any questions.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

Our Shipping Partners

Eunorau Warranty

Warranty Policy

LIMITED WARRANTY AND POLICY ON REPLACEMENT PROCEDURES & RESPONSIBILITIES

  • All EUNORAU bikes are covered under our manufacturer's all-inclusive warranty for the original owner against all manufacturing defects.
  • Due to different production batches or improvements of Eunorau ebikes, different parts & accessories applied will be changed without prior notice. and we guarantees that equal or higher quality of the changed ones will be used for instead. so that difference parts & accessories can not use as the reason for quality return and/or after-sales service application.

WARRANTY PERIOD AND TARGET AUDIENCE TERMS

  • The warranty would be registered automatically when the initial purchaser ordered it in the online shop. So the warranty is under the INITIAL PURCHASER and the warranty date would be started since the initial owner has received it.
  • As for the warranty transfer, the ebike transfer can only enjoy the warranty when the following two conditions are met at the same time:
    1. The under-warranty package hasn't expired since the initial owner has received it.
  • 2. You have the initial owner's name & the initial order number.
  • Warranty periods are subject to a 50% reduction for products utilized in rental applications.

COVERED PRODUCTS

  • EUNORAU will replace any component that is deemed to be defective or damaged (including damage incurred during shipment) without user error. The warranty covers the listed products and follows the terms below:
FRAMES: 
  • EUNORAU ebike frames are covered by a replacement warranty for 5 years base on frame production date.
  • This warranty includes a replacement frame only. Labor charges to changeover parts to replacement frames are not included. Changeover labor must be performed by an authorized EUNORAU.
  • EUNORAU reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at the discretion of EUNORAU.
  • Frame issues that are excluded from this warranty include but are not limited to:
  1. Corrosion
  2. Paint fade, scratches, impact marks
  3. Impact damage
  4. Non-reversible modification (drilling/welding)
  5. Chain guard mount to the frame if applicable
BATTERIES
  • EUNORAU batteries are covered by a 2-year prorated warranty.
  • At 85% and above, the capacity of battery is considered as a good health after 2 years of natural use.
  • During 2 years of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on the original purchase date.
  • No cash reimbursement will be made.
  • No warranty for defects or damage caused by water ingress.
  • The forward & return freight that item ships to official maintaince & repair department is on your own expense.
  • Batteries can be assessed and found defective directly by EUNORAU only.
  • After the first year of service – A prorated credit, based on months of service, will be applied toward the purchase of a new battery (More detail, see below). Batteries purchased at pro-rated cost will have a new one-year warranty based on the pro-rated purchase date.
  1. Within 6 months -20%*sale price credit
  2. Within 12 months -10%*sale price credit
  3. Beyond 12 months -6%*sale price credit

Then the credit will be refunded to the purchase account after the purchase finished, please contact the service team at service001@ebikerepairfactory.com

  • In addition, with respect to the battery, this Limited Warranty does not cover defects or damages:
  1. Caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger.
  2. Where any of the seals on the battery are broken or show evidence of tampering.
  3. Where the Battery has been used in equipment other than the bike for which it is specified.
OTHER PARTS & COMPONENTS:

Original other EUNORAU parts & components are covered by limited warranty, as following:

  1. 12 months: Mid-drive/Hub motor, Fork, Headset, Battery Base, Display, Controller, Pedal Sensor, Speed Sensor, Throttle, Motor Switch, Charger, Brake Lever, Dual Battery Converter, Programmer, Rear Shock, Rim, Bottom Bracket, Crankset, Disc Brake Caliper, Handlebar, Stem, Seat Post, Seat Post QR.
  2. * Note: the forward & return freight that the motor ships to official maintaince & repair department is on your own expense.
  3. 6 months: Pedal, Chain, Hub, Kickstand, Derailleur Hanger, Gear Sensor, Front Light, Rear Light, Shifting Lever, Saddle Bag, Tailgate Pad.
  4. 3 months: Spoke, Cable & Wire.

NOT COVERED PRODUCTS:

  • No warranty other than shipping damage.
  • Ordinary wear and tear not the result of defects in workmanship or materials. Wear and tear can be assessed by EUNORAU. Parts not typically covered include but are not limited to:
  1. Battery Case
  2. Battery Lock
  3. Key
  4. Fender
  5. Rear Rack
  6. Basket
  7. Bell
  8. Saddle
  9. Grip
  10. Brake Pad
  11. Brake Rotor
  12. Chain Guide
  13. Tire
  14. Sprocket
  15. Reflector
  16. Rear Derailleur
  17. Frame Hinge
  18. Free Tool Kit
  19. Free Accessories
  20. Free Gift
  21. Others
  • Parts compromised due to corrosion due to the elements (moisture, heat, etc).
  • Damage or deterioration of the surface finish, appearance, or aesthetics of the product.
  • Labor charges for part replacement or changeover.
  • Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.
  • Scratches, dents, and cosmetic damage not caused by EUNORAU.
  • The product that has the serial number or the bar code removed, defaced, damaged, altered, or made illegible.
  • Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by EUNORAU with the Products.
  • Defects or damage caused by man-made damage, self-modification, improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual.
  • Defects or damage caused by artificially installed accessories that do not match the vehicle, so that the original accessories and other accessories are damaged, or errors cannot be technically identified and analyzed.
  • Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.

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