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Hollon HGS-11E Hunter Gun Safe

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Hollon HGS-11E Hunter Gun Safe

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Any Questions?

Speak with one of our experts today!

Call Us
Chat Now

Weight: 290 lbs

Inside Dimensions: 53″ H x 15 1/2″ W x 11″ D

Outside Dimensions: 55″ H x 17 3/8″ W x 16″ D

Gun Capacity: 11 Guns

Fire Rating: 45 Minutes

Shipping and Refunds/Returns

Shipping and Returns/Refunds 

 

NOTICE:Our safes come with free curbside shipping. Your safe is dropped right on the curb with no additional cost. Further services including installation or white glove delivery comes at an additional cost, found below:

White Glove Delivery: If you're looking for white glove delivery and installation please Click Here to fill out our quote form and we'll get back to within 48 hours with an accurate quote!

Cancellations & Refunds: Mammoth Safes prides itself on having one of the best return policies in the industry.Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders).

Call 1-762-216-4800 or email info@mammothsafes.com

FAQ

When will I know my order has shipped?

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accept your payment.

When will my order ship

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@mammothsafes.com.

No Shipping outside the lower 48 in USA.

If you have questions regarding anything below, please send an email to info@mammothsafes.com or call us at 1-762-216-4800

Cancellations & Refunds: At Mammoth Safes, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you have questions, please send an email to info@mammothsafes.com or call us at 1-762-216-4800

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 1-762-216-4800, the chat in the bottom right, or email info@mammothsafes.com any time. 

Cancellations of Custom Orders

Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order

These units, are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Refunds and Returns.

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. 

Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product. 

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. 

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelming demand on shipping, factory/warehouse and dock workers and so on). 

Order delays have proven to be unavoidable and outside of Mammoth Safe's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Please Read the Following

When you are making a purchase from Mammoth Safes, you are acknowledging the following of the Exchange Agreement:

  • I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to Mammoth Safes within 24 hours of the product being delivered.
  • I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange. 
  • I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
  • I understand that if my order has left the warehouse, that I am unable to receive a full refund. 
  • I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%. 
  • I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of Mammoth Safes.
  • I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimate time provided to me turned out to be incorrect due to factors outside the control of Mammoth Safes (such as manufacturing and logistical constraints of our partner companies).

 

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) do arrived damaged please send photos of the damage, box and SKU, along with a brief description of the damage to info@mammothsafes.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours. 

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.

Returns

The Mammoth Safe default is that customers will be responsible for all return shipping charges or re-consignment fees caused by customer error unless otherwise stated on the product page. 

Nearly all of our products have guaranteed warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details. 

Brand Restocking Fee
    Gardall:    25% 
    Hollon:    15%
    SoCal:    25%
    AMSEC:    No cancellations and returns on custom made orders.
    FireKing:    25% restocking fee

 

You have a 30 day return window to return your product, though this time window varies from brand to brand. Contact us for a more accurate return window.

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or a store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you use when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have a varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact info@mammothsafes.com

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!

Contact info@mammothsafes.com for any questions.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

Our Shipping Partners

Hollon Safe FAQ

Hollon Safe FAQ

 

How do I bolt down my safe?

  • Please, contact a local locksmith or a contractor. You may also call us for FREE and we will help you find someone in your area or you can check our dealer locator on this website for nearest stocking dealer.

What happens if I lose my code?

  • For security reasons you must go through the company you purchased the safe from. Once we verify information we will be able to assist you. This option is not available on all models. On some models, once the code is lost a locksmith will have to be contacted in order to open the safe.

What happens if I enter the wrong code to many times?

  • The lock will go into lock out mode. This normally lasts anywhere from 5-15 minutes depending on the lock itself. During lock out mode you will not be able to do anything to the lock and you may hear a beeping noise. DO NOT take out the batteries as this will only start the process over again.

What kind of batteries should I use?

We recommend Duracell Coppertop batteries.

On the instructions it says to enter the code given by the manufacturer. What is the preset code?

My IT7000 Hollon Depository/Cash Safe keeps giving me an Error message after I enter the code. What should I do?

  • If multi-colored wires coming through the door of the safe become disconnected from the keypad with the batteries installed you may receive an “error” message when trying to enter your code. To correct this please follow these steps:
  1. Remove the face of the keypad and make sure multi-colored wires are plugged into receptacle on circuit board. Then remove all four batteries.
  2. Once batteries are removed, disconnect the multi-colored wires from the circuit board, wait 3-5 seconds and plug the wires back into the receptacle.
  3. Once multi-colored wires are plugged in reinsert your batteries. Once batteries are back in place enter *code#. Keypad should show “Enter” and the safe should open.

How do I open and use my Hollon Home Safe with a electronic keypad?

How do I open my Hollon Home Safe with a mechanical dial?

Hollon Safe Warranty & Returns

Hollon Safe Warranty & Returns

 

Hollon Safe backs all our fireproof safes with a lifetime warranty against fire. We will gladly replace any Hollon Fireproof Safe that has been damaged in a fire with the same or a comparable model to include all freight costs (within the contiguous United States). to the original address of purchase. Customers will be required to supply all requested documents to an authorized Hollon Safe representative prior to replacement. Click Link for Burglary Warranty information for our Gun Safes and/or our TL-15 Safes. Additional Gun Safe Fire & Burglary Warranty. and Additional TL-15 Fire & Burglary Warranty. Contact Hollon Safe Monday -Friday CST at 1.888.455.2337 for additional information or restrictions.

Limited Warranty

Starting January 2015 Hollon Safe warranties all parts and labor, including all Hollon digital components, on all safes purchased for period of 1 year from date of purchase against manufacture defects. We provide a 2-year warranty on all replacement parts. Extended warranty includes Hollon digital components. Other brand digital components, electronic keypads, will only be warranted for a period of 1 year from date of purchase. Only digital components that are factory installed or installed by a Hollon Safe technician prior to shipment will be covered under this 1 year warranty. Hollon Safe will not warranty any digital component installed on safes that are installed within a floor. This warranty does not cover any damages caused by mishandling, neglect, water, tampering, improper installation, removal and/or re-installation of the safe. This warranty also does not apply to safes located outside the contiguous United States. Hollon Safe must be notified within a period of seven days of the receipt of any safe damaged during shipping in order to uphold the warranty and/or damage claims. Warranties on damage claims will only be accepted if the customer has properly executed the outlined Damage and Delivery Policy and Procedures. Re-setting of any combination on a Group II dial lock must be performed by a qualified locksmith otherwise the warranty will become void.

This warranty is valid for the original customer of purchase and is non-transferable. At no time will the warranty cover more than the original purchase price of the safe. At no time will Hollon Safe become liable for the cost of installation and/or removal of an Hollon Safe or any contents or valuables that may be stored in any Hollon Safe. Hollon Safe’s sole discretion under this warranty is at Hollon Safe’s own option and own expense. Hollon Safes will repair the defective safe or part, will deliver to the customer the same or comparable safe or part for replacement of the defective part, or if neither of the two previous options is reasonably available, Hollon Safe may, at its own discretion, refund to the customer the original purchase price paid for the defective safe. All safes or parts that are replaced or refunded will become the sole property of Hollon Safe. This warranty also does not apply to safes located outside the contiguous United States. An authorized Hollon Safe representative must approve all claims against Hollon Safe. All repairs must be approved by a Hollon Safe Representative before any warranty repairs can be completed. If a warranty repair is completed prior to obtaining an approval and a work order number from Hollon Safe, Hollon Safe reserves the right to refuse payment to the service provider or reimbursement to the customer for any unauthorized repairs.
 

IMPORTANT Caution-Warning

All safes are heavy. Never lift a safe by yourself or without proper training, heavy lifting gear or safe moving equipment. Always use a licensed, bonded and trained locksmith company or moving company to move and install your safe. Always bolt your safe to the floor. A safe is not a toy neither is its packaging! Keep children away from the safe and the packaging. Safes are considered airtight. NEVER lock a living being in a safe. Hollon safe assumes no liability for usage. When you buy a safe you are buying time, time against fire, time against theft. Given enough time and proper tools any safe can be broken into.
 
Safe door is heavy. Opening a safe on an uneven or unstable floor (plush carpet) may cause safe to tip forward. Be sure to secure safe prior to use. Failure to follow instructions or to heed this warning may result in serious injury or even death.
 
Warranty Claims WE DO NOT HAVE A 24 HOUR WARRANTY SERVICE DEPARTMENT. ALL CLAIMS MUST BE MADE MONDAY-FRIDAY CST.  IF YOU NEED IMMEDIATE ASSISTANCE, HOLLON SAFE MAY NOT BE RESPONSIBLE FOR ANY WARRANTY CLAIMS THAT WERE NOT APPROVED. 
 
1)  A warranty Claim Number must be issued by a Hollon Safe Representative before ANY WARRANTY SERVICE IS PERFORMED. Any warranty service performed before a warranty claim is issued and parts have shipped will be subject to denial. Hollon Safe’s Technical Support Department is available Mon-Fri from 8:30am-5:30pm CST.
 
2)  Issuance of a Warranty Claim Number does not constitute admission of liability on Hollon Safe’s part but recognizes that a potential problem may exist. All troubleshooting steps and procedures must be followed by Hollon Safe representatives and all claimant(s) before a warranty claim number is issued and warranty service is performed. Warranty work will be performed by authorized Hollon Safe service technicians only. Any work performed by an unauthorized service technician will be automatically denied by Hollon Safe.
 
3)  A Hollon Safe Work Order Form will be sent out with any parts. This form must be returned signed by claimant along with any parts that have been replaced before payment is considered. If defective or unused parts are not returned to Hollon Safe then the warranty invoice will be denied.
 
4)  If warranty issue(s) are found to have been caused by user error, neglect and/or abuse on the part of claimant then the warranty claim will be automatically denied and claimant will be responsible for any and all charges and return shipping of any part(s) or safe(s) to Hollon Safe.
 
5)  For Complete details on Hollon Safe’s Warranty policies please visit our website at https://hollonsafe.com/warranty.html
 
WE DO NOT HAVE A 24 HOUR WARRANTY SERVICE DEPARTMENT. ALL CLAIMS MUST BE MADE MONDAY-FRIDAY CST.  IF YOU NEED IMMEDIATE ASSISTANCE, HOLLON SAFE MAY NOT BE RESPONSIBLE FOR ANY WARRANTY CLAIMS THAT WERE NOT APPROVED. 

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